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One experience in particular was a chatbot called “Solstice Siena.” While there were many routes that could have been chosen to showcase this technology, we set our sights on killing the typical, boring conference app in favor of smarter, conversational interfaces in Siena..Rather than asking attendees to download another app for a one-off event, Siena was served up to conference attendees through Facebook Messenger, the largest and most ubiquitous chat channel in the world.
Between takes, Hunnam pumped himself up with a series of jumping jacks and push-ups; something to keep the blood-flowing during the action.
The modern messaging tools that chatbots run on offer much more ways to interact compared to what previous incarnations of chatbots had, such as those used on IRC or AIM.
Much advise on building chatbots that’s out there quietly assumes that all chatbots are just text-in-text-out, which doesn’t match with the platforms they are on.
Through simple chats, Siena answered attendees questions around speakers, Solstice Labs experiences, the agenda, and various venue locations such as the bathroom and registration.
Working in conjunction with attendees’ beacons and the Solstice location services platform, Siena was able to identify the location of a given attendee at any moment, and used this information to provide a more personal experience.
To handle both simpler commands such as answering logistical questions that might arise throughout the day and more advanced thinking such as making individual, contextual networking recommendations.